Do you charge per device?+
No. Every plan covers an unlimited number of managed devices. Community is free for one tenant, Pro is a flat price for two tenants and MSP is priced by tenant. Adding devices to a licensed tenant never changes your price.
Can Pro sync settings from development to production?+
Yes. Pro supports reviewed promotion between its two included organization tenants. Test selected OIB or supported framework settings in development, review the diff and dependencies, back up production, then approve and verify the promotion. It starts with supported Settings Catalog policies.
Which CIS Benchmarks does TenuVault support?+
TenuVault is CIS Benchmarks Certified for Assessment and Remediation. The certification covers only the CIS Microsoft Intune for Windows 11 Benchmark v5.0.0 (Level 1), CIS Microsoft Intune for Microsoft Defender Antivirus Benchmark v1.0.0 (Level 1 and Level 2) and CIS Apple macOS 26 Tahoe Intune Benchmark v1.0.0 (Level 1 and Level 2). TenuVault remediates only the recommendations it assesses automatically through Intune policy settings. It lists Manual and not assessed recommendations with their CIS guidance for manual action. CIS assessment, remediation and CIS reports are part of Pro and MSP. Framework PDF, CSV and JSON reports for every other framework are included in Community.
How does the free trial work?+
Download TenuVault and connect a new tenant. Pro starts automatically, without email or a card. Afterwards, keep using TenuVault free on Community with one tenant. Extend once in the app. Optional setup and reminder emails can be stopped at any time.
Can we pay by invoice instead of by card?+
Yes, for yearly Pro and MSP plans. Get a quote: enter your company details and the PDF quote for your approval process downloads at once. Or email support@tenuvault.com. Once you order, you receive an invoice from Ugurlabs UG, the company behind TenuVault, payable by bank transfer. To evaluate first, start the 14 day trial, no credit card needed.
How do I cancel or change my plan?+
Manage invoices, payment details and your subscription in the customer portal. If you pay by invoice, email support@tenuvault.com instead. When a subscription ends, the app falls back to Community; stored backups are retained and Community limits apply.
What happens when a subscription ends?+
The app falls back to Community. Your backups remain in their storage location; access follows Community tenant and storage limits. Paid recovery and Azure features require an active subscription.
How does the MSP plan count tenants?+
The new offer includes 5 active tenant slots for €99 per month or €990 per year. Additional tenants 6–25 cost €15 per month each (€150 per year); tenant 26 onwards costs €10 per month each (€100 per year). Each rate applies only within its band. Choose your total tenant slots at checkout. Existing MSP subscriptions use their current billing model; manage them in the customer portal.
Which email address should I use at checkout?+
One that should own billing and keep the key, such as a shared IT or finance mailbox. The key, the invoices and the customer portal belong to that address. Who enters the key in TenuVault does not matter: it is tied to the Microsoft tenant signed in to the app, so a different admin can activate it.
Can my whole team use one Pro license?+
Yes. A Pro license is shared with the key holder's tenant by default, so other admins in that tenant only sign in. MSP keys share with a customer tenant only when you turn it on.
How many computers can use one license?+
Up to 5 installations of the desktop app per licensed tenant. This counts the admin computers running TenuVault, not the devices you manage in Intune, which are unlimited. Deactivate an installation from the License page to free its slot. An installation that has not checked its license for 30 days may be released automatically when a new installation of the tenant needs its slot.
What happens when I am offline?+
The app checks its license every few hours. After a successful check it keeps working offline for 14 days.