TenuVaultDesktopHow can we help?
Most answers are in the documentation. For bugs, billing and security reports, pick the right channel below.
Documentation
Install the app, create the app registration, connect a tenant and run your first backup.
Getting startedTroubleshooting
Every message the app shows, grouped by area, with the cause and the fix: sign in, license, backup, storage, restore and updates.
Troubleshooting guideBugs and feature requests
Found a bug or missing a feature? Open an issue in the desktop repository. Never post tokens, license keys or tenant exports.
Open an issueBilling and subscription
Invoices, payment method, plan changes, cancellation and releasing installations you no longer use, in the Polar customer portal.
Customer portalSecurity reports
Report a vulnerability to security@ugurlabs.com. The Trust Center explains the architecture, permissions and data flows.
Trust CenterContact
Questions about licensing, your order or anything else. Email support is included with Pro and MSP.
support@ugurlabs.com
Licenses and trials
Quick answers from the documentation.
Where is my license key?+
Your license key arrives by email right after checkout. Paste it on the License page in the app and click Activate.
How does the free trial work?+
Pro and MSP include a 30 day free trial. Start it on the pricing page, on the welcome screen or with Start 30 day free trial on the License page. You are not charged until the trial ends.
How do I move my license to another computer?+
On the old computer, open License and click Deactivate this machine, then enter the key on the new computer. If you no longer have access to the old computer, release its installation in the customer portal.
What happens if the licensing service cannot be reached?+
Tenants that are already active keep working offline for up to 14 days after their last successful check. The Community tenant works without any connection to tenuvault.com.
Do I need a key if a colleague already has one?+
Not when the key holder shares the license with your tenant. Sign in to the tenant through the same app registration and the License page shows that you are licensed through your organization.
More in Activate and manage your license.